Domain stuck or not connecting

Use this page if your domain has not reached Connected after you followed Connect a custom domain.

Check the basics first

1. Open Site settings and find the Domain panel.
2. Click Check now to make Joybird check again straight away.
3. Log in to your domain provider and compare each DNS record with what Joybird shows. The Name and Value must match exactly: no extra spaces, and no https:// at the start.

Common problems

What you see	Likely cause	What to do
Waiting for your DNS records for hours	The records are missing or mistyped, or your provider has not applied them yet	Correct any record that does not match, save it, wait a while, then click Check now.
This didn’t complete, and your domain has no www. (such as yourbusiness.com)	Some domain providers cannot point an address without www. at another site	Switch to the www. version: click Disconnect this domain, then connect www.yourbusiness.com instead.
This didn’t complete, and the records look right	Joybird stops checking after 7 days	Click Disconnect this domain, check the records again, then reconnect.
Connected, but your site is blank	You have not published any pages yet	Publish a page, starting with your home page.

When Joybird knows why a domain failed, the message says so. For an address without www., it explains the problem and offers to use the www. version instead.

If you use Cloudflare

Set each record to DNS only (the grey cloud icon). The orange cloud (proxied) can work, but the steps in these guides assume DNS only.

Still stuck?

Contact us. Include your domain name and the exact status message you see.